KnectGo Mobility Passenger Privacy Policy
Effective date: January 28, 2026
Welcome to KnectGo Mobility!
Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access our website or use the KnectGo Mobility mobile app as a passenger. Please read this policy carefully to understand how your information is handled.
1. Information we collect
As a passenger using KnectGo Mobility, we may collect the following types of information:
Personally identifiable information:
Name, phone number, email address, and pickup and drop-off locations.
Payment information:
Credit or debit card details, digital wallet information, and other payment-related data.
Travel information:
Date and time of travel, routes, and travel-related details.
Device information:
IP address, device type, operating system, app version, browser type, and mobile network information.
2. How we use your information:
We use the information we collect to operate, maintain, and improve our services, including:
Processing and managing trip requests and reservations.
Increasing passenger and driver safety and service reliability.
Processing payments and managing transactions securely.
Communicating with you about trips, updates, promotions, rewards, and service-related notifications.
Monitoring usage trends and analyzing service performance to improve the user experience.
3. Disclosure of your information:
We may share your information in the following circumstances:
With drivers:
To enable drivers to provide the travel services you request.
With service providers:
With trusted third-party partners who support our operations, payment processing, analytics, and customer support.
Legal requirements:
When necessary to comply with applicable Brazilian laws, regulations, court orders, or government requests.
Business protection:
To enforce our terms, protect our rights, prevent fraud, and ensure the security of the platform.
4. Data security:
KnectGo Mobility takes reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. We use technical, administrative, and physical safeguards to ensure data security.
5. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we may notify you through the application or by email before the changes take effect.
6. Your rights:
In accordance with applicable data protection laws in South America, Europe, the USA, and Africa, you may have the right to:
Access your personal information
Request corrections or updates
Request the deletion of your data
Restrict or object to certain data processing activities
You can exercise these rights by contacting us.
7. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: info@knectgo.com
Address: Suzano Brasil
Your consent
By using KnectGo Mobility, you consent to the collection, use, storage, and sharing of your personal information as described in this Privacy Policy.